CANCELLATION, RESCHEDULES AND REFUNDS POLICY

Cancellation Notification: If you need to cancel an appointment, we kindly request that you notify us within 48 hours of the scheduled date and time. Timely notification allows us to adjust our schedule accordingly.

Rescheduling: We understand that emergencies and unexpected events happen, and we are here for you. If you find yourself needing to reschedule an appointment, communicate your circumstances with us, and we will do our best to accommodate a new date and time.

No Refunds — Reschedules Only: All payments made to Priyanka Design Co. — including consultation fees, design fees, and project payments — are non-refundable. Rather than issuing refunds, we offer rescheduling as outlined above. We ask for your understanding that this policy allows us to hold your dedicated time and resources, and to continue investing fully in the design work already underway.

Unused Retainer Exception: The only exception to our no-refund policy applies to retainer funds that remain unused. Any portion of a retainer not yet drawn upon toward time, services, or work performed is eligible for a refund. Once a portion of a retainer has been applied, that portion is no longer refundable — only the remaining, unused balance qualifies.

Our cancellation and rescheduling policy is designed to maintain fairness for us while ensuring high-quality service for all our valued clients. Your understanding and cooperation are greatly appreciated. If you have any questions or concerns regarding this policy, please don't hesitate to reach out — we're here to help and provide any additional clarification you may need.